Origin Story
Who dis?*
Information Systems person who codes for fun, reads cyber law for sport, and somehow ended up in Texas. *it me
Where I've Been
Implementation Training Specialist
Homecare Homebase
Jan 2026 – Now
- —Train and support clients on software use during onsite and remote deployments across the country
- —Communicate effectively to understand customer needs and troubleshoot complex software issues
- —Follow implementation methodology and maintain product knowledge as new enhancements are released
- —Assist internal teams with client project preparations, including content customization and training database setup
- —Provide excellent customer service supporting clients through change management during Homecare Homebase deployment
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Solutions Engineer Intern
mySpacebar Studios
Aug 2025 – Dec 2025
- —Designed and deployed SaaS automation platforms, improving client efficiency by 40%+
- —Led API integrations, CRM setup, and RPA-style workflows for rapid adoption
- —Translated business requirements into scalable, secure architectures
- —Partnered with engineering teams to ensure seamless client delivery
Hardware Support Analyst
ITSC Hardware – Abilene Christian University
Sep 2022 – Dec 2025
- —Resolved 95%+ of incidents on first contact, reducing downtime by 40% for 5,000+ users
- —Maintained enterprise-grade IT systems with 99% uptime, supporting academic operations
- —Streamlined IT asset management, increasing inventory accuracy to 98%
- —Cut equipment replacement delays by 50% through lifecycle planning and tracking
Data and Software Engineer Intern
NEXT Lab – U.S. Nuclear Commission–backed Lab
May 2024 – May 2025
- —Built automation systems, cutting Molten Salt Test runtimes by 35%
- —Developed RESTful APIs for infrastructure control and telemetry reporting
- —Designed dashboards for real-time monitoring and diagnostics
- —Collaborated with engineers and compliance officers to ensure safety standards
Social Impact Consultant
Southwest Airlines – Repurpose with Purpose Program
May 2025 – Aug 2025
- —Delivered consulting solutions for international clients, improving operations
- —Automated workflows in digital platforms, reducing turnaround times by 50%
- —Strengthened stakeholder engagement through data-driven insights
- —Supported sustainable product line expansion and brand storytelling