Experience
Professional journey spanning automation, consulting, and infrastructure engineering
Implementation Training Specialist
Homecare Homebase
January 2026 – Present
- Train and support clients on software use during onsite and remote deployments across the country
- Communicate effectively to understand customer needs and troubleshoot complex software issues
- Follow implementation methodology and maintain product knowledge as new enhancements are released
- Assist internal teams with client project preparations, including content customization and training database setup
- Provide excellent customer service supporting clients through change management during Homecare Homebase deployment
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Solutions Engineer Intern
mySpacebar Studios
August 2025 – December 2025
- Designed and deployed SaaS automation platforms, improving client efficiency by 40%+
- Led API integrations, CRM setup, and RPA-style workflows for rapid adoption
- Translated business requirements into scalable, secure architectures
- Partnered with engineering teams to ensure seamless client delivery
Hardware Support Analyst
ITSC Hardware
September 2022 – December 2025
- Resolved 95%+ of incidents on first contact, reducing downtime by 40% for 5,000+ users
- Maintained enterprise-grade IT systems with 99% uptime, supporting academic operations
- Streamlined IT asset management, increasing inventory accuracy to 98%
- Cut equipment replacement delays by 50% through lifecycle planning and tracking
Data and Software Engineer Intern
NEXT Lab – U.S. Nuclear Commission–backed Lab
May 2024 – May 2025
- Built automation systems, cutting Molten Salt Test runtimes by 35%
- Developed RESTful APIs for infrastructure control and telemetry reporting
- Designed dashboards for real-time monitoring and diagnostics
- Collaborated with engineers and compliance officers to ensure safety standards
Social Impact Consultant
Southwest Airlines - Repurpose with Purpose Program
Summer 2025
- Delivered consulting solutions for international clients, improving operations
- Automated workflows in digital platforms, reducing turnaround times by 50%
- Strengthened stakeholder engagement through data-driven insights
- Supported sustainable product line expansion and brand storytelling
Education
Texas A&M School of Law
M.L.S. in Cyber Law and Policy
In Progress
Abilene Christian University
B.S. Information Systems | Minor: Computer Science
Graduated December 2025